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Infrastructure Team Lead

Primary Role Focus      

The Infrastructure Team Lead is a highly motivated and technically skilled individual, who possesses technical design skills and a proven track record for delivery of services. The Infrastructure Team Lead is responsible for co-coordinating infrastructure team activities and reports to the IT Technical Manager.

Key Tasks and Responsibilities

Leadership

  • Manage a team of technical specialists to provide a high level of Infrastructure support services
  • Define the Application and Infrastructure Services team road map
  • Coordinate team in day-to-day organization of human, material and financial resources
  • Under guidance of the IT Technical Manager, carry out disciplinary action when necessary
  • Empower and guide team members in performance and progression development
  • Assess team core competencies and provide on-the-job training/development opportunities

Technical

  • Manage physical and virtual server platforms
  • Set target levels of service across applications and network infrastructure through constant monitoring, strong security practices, and a sound approach to risk management
  • Develop standards and ensure they are applied consistently across the enterprise   
  • Document system installation and configuration and ensure  team members are trained on the deployed technologies
  • Maintains overall system stability and health by using proactive system maintenance techniques 
  • Responsible to co-ordinate bring services back online during any system outages
  • Work closely with customers and the IT Technical Manager to recommend technical solutions, provide cost analyses, plan projects, and coordinate infrastructure tasks
  • Ensure projects are executed according to plan and within budget
  • Monitor helpdesk system to ensure tickets and tasks are resolved in a timely and satisfactory manner
  • Provide after-hours support where needed and within reason
  • Stay current with technology trends to ensure gaps are being addressed in a timely manner
  • Recommend appropriate maintenance strategies to ensure uninterrupted system usage and proper backup and recovery procedures are followed
  • Recommend modifications to processes, procedures  or policies relating to operational effectiveness
  • Carry out complex project/work activities and resolve (or refer) complex or significant issues escalated by team members in order to ensure service standards are met

Experience and Skills

  • 8+ years in IT/technical roles. 3+ years leading a team of technical resources
  • Excellent communication skills (listening, oral, and written) and experience creating/conducting  presentations
  • Possess outstanding interpersonal, problem solving, and organizational skills, as well as the ability to adapt/manage a constantly changing workload
  • Energetic, adaptable and highly personable.
  • Previous Oil and Gas experience an asset
  • Experience managing technology components including networks, data center hardware, software (system, O/S, middleware, office automation, application)
  • Working knowledge of server operating systems, tools and utilities, and server data backup and restore technologies
  • Solid understanding of current IT technologies
  • A strong command for designing high performing data center services
  • Strong ability to mentor junior team members
  • Experience managing VMware in a small to mid-sized environment
  • Effective change management skills and knowledge
  • Understands Storage Management concepts. Exposure to EMC storage platforms is considered an asset   

Education and Training

  • Bachelor’s Degree in Information Technology and/or technical certification(s) or equivalent experience
  • ITIL knowledge considered an asset

Competencies

Core Values

  • Customer intimacy
  • Operational excellence
  • Innovation

Role Competencies

  • Client focus
  • Communication skills
  • Analytical
  • Continuous Learning
  • Results Driven
  • Strong leadership focus

Technical Competencies

  • Microsoft suite of products
  • Server Infrastructure
  • Data Center service design planning
  • Backup and Disaster Recovery planning
  • Firewall management and security design
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