View Our Website View All Jobs

Desktop Analyst - Part Time

Primary Role Focus             

The Packers Desktop Analyst is a key customer service role at Packers Plus, focused on providing an exceptional customer service experience to our internal customers.  The roll requires a motivated individual who boasts a broad range of IT support capabilities, and a desire to continually improve their technical and personal skills.  A Packers Desktop Analyst will collaborate as a member of a global desktop team, supporting a broad range of software, hardware, and windows operating system platforms.  The Analyst will also need to be self-sufficient at times, and a conscientious decision maker.  This position reports to Desktop Team Lead.

Key Tasks and Responsibilities

  • Provides technical support on client side applications, software, desktop hardware, peripherals and printers.
  • Documents site specific information and system software installation procedures.
  • Independently resolves client side application issues
  • Maintains accurate software and hardware asset information
  • Manages mobile device deployment and related hardware
  • Supports clients in other regions via Remote Support Software
  • Works with the Desktop Team Lead on assigned projects
  • Upgrades or replaces system software and components in conjunction with the Supply Chain Specialist.
  • Maintains Software and Hardware standards.
  • Actively participates in the weekly Desktop Team meetings, providing status updates on support activities and projects
  • Provides after-hours support where needed and within reason
  • Adheres to company safety standards, including the use of PPE in hazardous areas
  • Looks to improve the operating environment at Packers Plus
  • Recommend solutions for inclusion in electronic knowledge base as appropriate once problems are solved
  • Resolves Helpdesk tickets with a high level of detail and within defined Service Level Objectives (SLO’s)
  • Escalates system outages through the infrastructure team, providing timely updates to the impacted clients
  • Constantly seek to improve technical skills as it relates to all areas of the support.
  • Researches IT technology trends in order to stay abreast of emerging industry developments.

Experience and Technical Skills

  • Basic knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, VPN, VoIP wireless and mobile computing.
  • Advanced knowledge of windows OS’s,
  • Advanced knowledge of Microsoft products and support of these products
  • Mild knowledge of server operating systems, server tools and utilities, and server data backup and restore.
  • Basic Citrix troubleshooting skills
  • Advanced knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals.
  • Highly developed analytical and problem-solving skills.
  • Strong organization skills and ability to manage a constantly changing workload.
  • Excellent oral and written English language skills.
  • Outstanding interpersonal skills and strong teamwork orientation.
  • Energetic, adaptable and highly personable.

Educational and Training

  • Post-Secondary certification in Information Technology or relevant work experience
  • ITIL Foundations desirable
  • Technical certifications considered

Competencies

Core Values

  • Customer intimacy
  • Operational excellence
  • Innovation

Role Competencies

  • Sense of Urgency
  • Detail Orientated
  • Client Focus
  • Adaptable
Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150