Primary Role Focus

Key Tasks and Responsibilities

• Receive proposals from the Technical Sales - Kuwait, Safety and engineering Teams and distributes accordingly to the field specialists
• Receive service requests directly from client locations, follows up with the assigned salesperson and distributes accordingly
• Coordinate with sales and engineering to ensure tool availability and identify potential project constraints and/or priorities
• Organize Field Specialists deployment to maximize efficiencies, promote employee development, ensure safety and balance workloads
• Implement and improve all processes related to logistics in the workshop to execution of the job.
• Collaborate with the Sales Team and International Operations Manager if a project proposal requires changes
• Review field tickets and paperwork to ensure accuracy
• Aid clients and field specialists in problem solving and provide feedback to the appropriate manager
• Participate in the NCR and FTR process and provide input to the appropriate manager and/or engineer
• Promote and introduce Packers Plus safety requirements to follow the company objectives
• Ensure training and (re) certifications for all Field Specialist are completed for Kuwait work requirements
• Enforce safety standards and ensure a safe work environment including participating in daily safety meetings
• Work and coordinate with Inventory manager to ensure accuracy and compliance on quality documentation and tracking.
• Independently host technical presentations to Support Product lines with Operations.

Position Requirements

• 10 years’ experience in a field and workshop environment
• Previous Oil and Gas experience required
• Field knowledge required

• High School Diploma – preferred
• Must be fluent in English, Arabic fluency preferred

• First Aid, CPR, H2S, WHIMIS and Extended periods of driving
• 24/7 on-call schedule
• Ensure Health passport is current (vaccinations are up to date)

Competencies

• Customer intimacy
• Operational excellence
• Innovation

• Adaptability
• Communication Skills
• Strong Understanding of Anti-Bribery Laws/FCPA
• Strong mathematical skills
• Technical/Functional Job Skill/Knowledge
• Project Management